gtongits Privacy Policy – How We Handle Your Personal Information

This Privacy Policy applies to all personal information collected by gtongits when you register an account, deposit or withdraw funds, place bets, contact our support team, or simply browse our platform from anywhere in the Philippines. By using gtongits, you acknowledge that you have read and understood how your data is managed. We encourage every Filipino player to read through this policy in full — it is shorter and simpler than most, and it answers the questions we hear most often from our community. If you have any concerns after reading it, our support team at [email protected] is ready to help. This policy forms part of our broader commitment to responsible, transparent operations in the Philippine market.

1. What Personal Information We Collect

When you register with gtongits, we collect the personal details you provide directly — including your full name, date of birth, Philippine mobile number, email address, and your preferred payment method details. We also collect identity verification documents when required to comply with Philippine regulations, such as a government-issued ID or proof of address. During your normal use of the platform, we automatically collect technical data including your device type, mobile browser version, IP address, session timestamps, and the pages or games you interact with. This technical data helps us detect fraud, improve platform performance, and ensure the betting environment remains fair for all players. We do not collect any information beyond what is reasonably necessary for the operation of our platform and our legal obligations as a Philippine-market entertainment service.

2. How We Use Your Information

The personal information you provide is used primarily to operate your gtongits account — processing deposits and withdrawals in PHP ₱, verifying your identity, and delivering the sports betting and casino-style entertainment experience you signed up for. We also use your data to communicate important account updates, transaction confirmations, and service announcements to your registered contact details. Where you have opted in, we may send you relevant promotional messages about new games, sports markets, or VIP programme updates — you can opt out of these at any time by contacting [email protected]. Your data is also used to meet our obligations under Philippine anti-money laundering laws, responsible gaming regulations, and any lawful requests from Philippine regulatory authorities. We do not use your personal information to make fully automated decisions that would have a significant legal effect on you without human review.

3. Who We Share Your Data With

gtongits does not sell, rent, or trade your personal information to any third party for their own marketing purposes — this is a firm commitment, not a qualified statement. We do share limited data with trusted service providers who help us operate the platform, including payment processors handling PHP ₱ transactions, identity verification partners, cloud hosting providers, and fraud prevention services — all of whom are contractually bound to use your data only for the specific purpose we engage them for. In certain circumstances, we are legally required to share data with Philippine government authorities or regulators, and we will do so to the extent required by applicable law. If gtongits undergoes a business transfer or merger in the future, player data may form part of the transferred assets, and affected players will be notified in advance. Beyond these defined scenarios, your information stays within gtongits and the carefully selected partners who help us serve you.

4. How We Keep Your Data Secure

We protect your personal information using industry-standard security measures, including transport layer encryption (TLS) for all data in transit between your device and our servers, and encrypted storage for sensitive account records at rest. Access to personal data within gtongits is restricted to personnel who have a legitimate operational need, and all staff with data access are subject to confidentiality obligations. We monitor our systems continuously for unusual activity, and any suspected security incidents are escalated and investigated promptly under our internal incident response procedure. While no online platform can guarantee absolute security, gtongits takes every reasonable precaution to minimise the risk of unauthorised access to your account and personal information. If you ever suspect that your account credentials have been compromised, please contact [email protected] immediately so we can help you secure your account without delay.

5. How Long We Retain Your Data

We retain your personal information for as long as your gtongits account remains active and for a defined period thereafter, as required by Philippine law and our internal data governance policy. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in order to satisfy anti-money laundering recordkeeping obligations under Philippine regulations. Technical and usage logs are retained for shorter periods consistent with their operational purpose — generally between 90 days and 12 months — and are then securely deleted or anonymised. Where you request account closure, we will action your request promptly and confirm when your personal data has been deleted or anonymised, subject to any mandatory retention requirements that apply. If you have questions about the specific retention period for a particular category of your data, please reach out to our team at [email protected].

6. Your Rights Under Philippine Data Privacy Law

As a Philippine resident, you have a number of rights under the Data Privacy Act of 2012 (Republic Act No. 10173) that apply to the personal information gtongits holds about you. These rights include the right to be informed about how your data is processed, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information. You also have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations. If you believe your data privacy rights have been infringed, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, simply contact our support team at [email protected] — we aim to respond to all data rights requests within 15 business days. We will never penalise you for exercising your rights, and our team will guide you through the process clearly and respectfully.

7. Cookies and Tracking Technologies

gtongits uses cookies and similar technologies on our platform to make your experience faster, more personalised, and more secure. Essential cookies are necessary for core platform functions — such as keeping you logged in during a session and remembering your preferences — and cannot be disabled without affecting platform functionality. We also use analytics cookies to understand how Filipino players navigate and use the platform, which helps us identify areas for improvement and optimise page performance on Philippine mobile networks. You can manage your cookie preferences through your mobile browser settings at any time; please note that disabling non-essential cookies will not prevent you from using the platform but may affect certain personalisation features. We do not use cookies to track your activity across unrelated third-party websites, and we do not engage in cross-site behavioural advertising targeting.

8. Changes to This Privacy Policy

gtongits may update this Privacy Policy from time to time to reflect changes in our operations, the services we offer, applicable Philippine law, or best practice guidance from the National Privacy Commission. When we make material changes, we will notify registered players via their registered contact details or through a prominent notice on the platform at least seven days before the changes take effect. The effective date at the top of this page will always reflect the date of the most recent revision, so you can quickly tell whether the policy has changed since you last read it. We encourage you to review this policy periodically, particularly when you notice the effective date has been updated. Continued use of the gtongits platform after an update takes effect constitutes your acceptance of the revised policy.